sgjili Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is published by sgjili ("we," "us," "our," "the Company"), the operator of the online gaming and sports betting platform accessible at sgjili.net and all associated mobile interfaces and subdomains (collectively, the "Platform"). sgjili operates under a PAGCOR license and serves players located in the Philippines.

This Policy describes how sgjili collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," "User," "data subject") who register for a sgjili account, access the Platform, participate in games or promotions, or contact our support team. It applies to all personal data processed by sgjili, regardless of whether it is provided directly by you, collected automatically through your use of the Platform, or obtained from third-party verification partners.

This Policy is intended to comply with the requirements of Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It should be read together with the sgjili Terms & Conditions and Responsible Gaming Policy.

By registering a sgjili account or continuing to use the Platform after this Policy has been updated, you confirm that you have read and understood its contents and consent to the data processing practices described herein, to the extent that consent is the applicable legal basis.

2. Data We Collect

sgjili collects the following categories of personal data in the course of operating the Platform and providing services to Filipino players:

sgjili does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, political affiliations, religious beliefs, or health records unless specifically required by a PAGCOR directive or applicable Philippine law.

3. How We Collect Data

sgjili collects your personal data through the following channels:

• Direct provision: When you register a sgjili account, complete KYC verification, make a deposit or withdrawal, claim a promotion, contact our support team, or submit any form on the Platform;
• Automated collection: When you access or use the Platform, our servers and analytics tools automatically record technical data including your IP address, device identifiers, browser information, and session activity;
• Cookies and tracking technologies: sgjili uses cookies, web beacons, and similar technologies as described in Section 7 of this Policy to enhance your experience, maintain session security, and analyse Platform usage;
• Third-party sources: Where required for KYC compliance, sgjili may receive identity verification data from accredited Philippine verification service providers or cross-reference data with public records consistent with PAGCOR and AMLA requirements;
• Payment processors: When you transact via GCash, PayMaya, BPI, BDO, Metrobank, or Visa/Mastercard, our payment processing partners share transaction confirmation data with sgjili to facilitate deposit and withdrawal processing.

4. Purposes of Processing

sgjili processes your personal data for the following specific, lawful, and legitimate purposes:

• Account creation and management: To register and maintain your sgjili account, verify your identity, manage your preferences, and provide you with access to the Platform;
• KYC and age verification: To verify that you are at least 21 years of age and to satisfy identity verification obligations under PAGCOR licensing requirements and the Anti-Money Laundering Act (AMLA);
• Payment processing: To process deposits and withdrawals through GCash, PayMaya, and Philippine bank channels, verify payment ownership, and maintain accurate financial records;
• Regulatory compliance: To comply with PAGCOR requirements, AMLA obligations, NPC directives, and all other applicable Philippine laws and regulations governing online gaming operations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, bonus abuse, and other prohibited conduct on the Platform;
• Responsible gaming: To monitor gaming behaviour, enforce self-exclusion orders and deposit limits, identify at-risk players, and uphold our duty of care under PAGCOR's responsible gaming framework;
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services;
• Promotions and marketing: To send you relevant offers, bonuses, and promotional communications where you have provided consent or where a legitimate interest applies, and to personalise your Platform experience;
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and develop new features that improve the sgjili experience for all Filipino players.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, sgjili relies on the following legal bases for processing your personal data:

• Consent: For marketing communications and non-essential cookies, sgjili processes your data on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing;
• Contractual necessity: Processing necessary for the performance of your account agreement with sgjili, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA record-keeping requirements, NPC directives, tax obligations, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental privacy rights.

6. Sharing Your Data

sgjili does not sell, lease, or trade your personal data to third parties. We share your data only in the following controlled circumstances:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard acquiring banks receive the minimum data necessary to process your transactions securely;
• KYC and identity verification providers: Accredited third-party verification services receive your identity documents and personal details solely for the purpose of completing mandatory age and identity verification;
• Game software providers: Licensed game providers integrated into the sgjili Platform receive anonymised or pseudonymised session data necessary to operate game software and maintain fair play records;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine authorities may receive your data pursuant to a valid legal demand, court order, or our regulatory obligations;
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by sgjili may access your data under strict confidentiality obligations where necessary for legal or regulatory purposes;
• Business transfers: In the event of a merger, acquisition, or sale of assets involving sgjili, your personal data may be transferred to the successor entity subject to equivalent privacy protections and notification to you.

All third parties with whom sgjili shares personal data are required to process that data in accordance with this Policy, the Data Privacy Act of 2012, and any applicable data processing agreements entered into with sgjili.

7. Cookies & Tracking Technologies

sgjili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise returning users, maintain session security, and analyse how the Platform is used.

The types of cookies used by sgjili include:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, load-balancing cookies, and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings, game preferences, and responsible gaming limits you have set;
• Analytics cookies: Help sgjili understand how players navigate and use the Platform so we can improve user experience. Data collected is aggregated and anonymised where possible;
• Marketing cookies: Used to deliver relevant promotions and offers to you based on your Platform activity. These are only placed with your prior consent.

You can manage or withdraw your cookie preferences at any time through your browser settings or sgjili's in-platform cookie preferences panel. Withdrawing consent for non-essential cookies will not affect your ability to play on sgjili, though some personalisation features may be limited.

8. Data Retention

sgjili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, and resolve any disputes or enforce our agreements. The following retention periods generally apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, consistent with PAGCOR regulatory requirements and AMLA record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and BIR requirements;
• Gaming session data: Retained for up to three (3) years for dispute resolution, regulatory audit, and responsible gaming monitoring purposes;
• Customer support communications: Retained for up to two (2) years following resolution of the relevant enquiry or complaint;
• Marketing consent records: Retained for the duration of your consent and for one (1) year thereafter as evidence of consent;
• Technical and analytics data: Typically anonymised or aggregated within twelve (12) months of collection.

When personal data is no longer required, sgjili will securely delete or anonymise it using industry-standard data disposal methods. Data subject to an active legal hold, regulatory investigation, or dispute will be retained until that matter is fully resolved.

9. Data Security

sgjili implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and sgjili's servers;
• Encryption of sensitive data at rest, including financial details and government identification data;
• Role-based access controls limiting access to personal data to authorised sgjili personnel on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure;
• Multi-factor authentication requirements for internal systems handling personal data;
• Documented incident response and data breach notification procedures aligned with NPC notification requirements under the Data Privacy Act.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sgjili will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay as required under Philippine law.

10. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sgjili. You may exercise any of these rights by contacting us at [email protected]:

sgjili will respond to valid data subject requests within thirty (30) calendar days of receipt. We may request proof of identity before processing any request to protect against unauthorised access to your personal data.

11. Children & Minors

The sgjili Platform is strictly restricted to individuals aged 21 years and above, consistent with PAGCOR's minimum age requirements for online gaming participation in the Philippines. sgjili does not knowingly collect, process, or retain personal data from individuals below the age of 21.

If sgjili becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data pertaining to the minor will be flagged for secure deletion to the extent permitted by regulatory obligations, and the matter will be escalated to our compliance team and, where required, reported to PAGCOR.

If you are a parent or guardian and believe that a minor has registered an account or provided personal information to sgjili, please contact us immediately at [email protected] so we may investigate and take appropriate remedial action without delay.

12. Cross-Border Data Transfers

Where sgjili engages third-party service providers — including cloud infrastructure providers, game software suppliers, or KYC verification platforms — that process personal data outside the Philippines, sgjili ensures that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC regulations governing cross-border data transfers.

Specifically, sgjili implements the following safeguards for cross-border transfers:

• Data processing agreements or standard contractual clauses binding the recipient to privacy standards equivalent to those required under Philippine law;
• Transfers are limited to the minimum personal data necessary for the specific service being provided;
• sgjili retains oversight and accountability for personal data transferred to third-party processors regardless of their location;
• Where required by NPC regulations, sgjili registers cross-border data sharing arrangements with the National Privacy Commission.

13. Changes to This Policy

sgjili reserves the right to update or amend this Privacy Policy at any time in response to changes in Philippine law, PAGCOR regulatory requirements, NPC guidance, or our data processing practices. Material changes will be communicated to registered players through one or more of the following: a notification banner on the Platform, an email to your registered address, or an in-account notification at the time of your next login.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the sgjili Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should cease using the Platform and may request account closure in accordance with the sgjili Terms & Conditions.

The current version of this Privacy Policy is always accessible at sgjili.net/privacy-policy.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sgjili, please contact our Data Privacy team directly:

If you are not satisfied with sgjili's response to a privacy-related concern, or believe that your personal data has been processed in violation of the Data Privacy Act of 2012, you have the right to file a formal complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available through the NPC's official government channels.

sgjili is committed to resolving all data privacy concerns promptly, fairly, and in full compliance with Philippine law. We aim to respond to all written data subject requests within thirty (30) calendar days of receipt.